Note: This is the old blog for rhjr.net. The new one is here.

Great designers vs. mediocre companies

This is one of my new favorite Seth Godin posts.

It's all about how if a company wants mediocre design, they should ask for it, otherwise a great designer will create something great and all hell will break loose.

I mention this today because too many "It's no big deal" type statements have been thrown around lately about "small stuff", and things like this are exactly what drives a great designer crazy.

The small stuff in a design is vitally important because the greatness of an application lies completely in its details. When we let the details slide, the whole experience deteriorates. And if we settle for mediocrity at any point, then we'll continue to create mediocre experiences at every point.

A designer's common sense

We all know common sense isnt' that common, but I think that's primarily because of context. Everyone has common sense about something, and that common sense is only common to those who operate within the same context.

A designer's common sense comes from knowing his domain, from experience with that domain, and from experience designing for that domain. If you know what makes designs within that domain good, you can reproduce it.

Everything you need to know about anything can be learned by studying one thing completely. If you study a single rock thoroughly enough, you can eventually write an encyclopedia about geography. This is true because to study one thing completely, you have to study now only what's inside of it, but also what's outside of it. Far enough outside to understand how everthing else affects the thing you're studying.

Your common sense about something is derived from having lived within that domain for a while. Once you know the domain, because you've gotten really cozy with it for a while, you can step up and start morphing yourself into an expert.

That said, you should never stop learning as you become an expert designer, nor should you stop learning after you've established yourself as an expert. Everything changes, especially in the web business. No matter how good you are, the only way to stay that way is to keep up on your research, new trends, coding chops, and so on. You have to keep your finger on the pulse of the web at all times. You have to continue walking the walk, every day, day in and day out. Else you'll lose that "common sense" you worked so hard to gain.

Common sense isn't common at all. Most of us are lucky to ever understand something so well that it seems like common sense.

Dashboard HQ is back up

Dashboard HQ is back up.

Our web host had a "critical failure" on our entire disk array yesterday, so Dashboard HQ was down for over 11 hours.

I understand that these things happen, but web hosts need to do a better job of keeping customers informed as things occur instead of waiting until it's all over to apologize and report that issues are resolved.

The problem with web apps

Dashboard HQ, the app we (33Inc) launched just a few short days ago, has been down today.

We're now going on 6 1/2 hours. I'm absolutely livid, and I'm going to be switching web hosting companies for the app as soon as possible, but that's a different story.

Today has taught me something. As much as we push to move desktop-like experiences to the web, and as much as we push to rely less on expensive, installed tools and lean on the web instead, until we get the bandwidth and reliability we need, we're at the mercy of the geeks behind the proverbial curtain.

The web is not as dependable as we'd like it to be. Not yet.

Dashboard HQ is now live!

I'm very happy to report that
Dashboard HQ is live!

After having some serious wb host issues last night, Kris managed to launch the site at about 1am, and everything seems to be in good shape, so sign up, tell your friends, and have fun with Dashboard HQ!

Gliffy is a Dancing Bear, and that's OK for now

I hate Visio. I've always hated it. It's one of the clunkiest, ugliest, and least enjoyable programs I've ever used. I don't care how great people say it is - it's way too ironic that a tool meant to be used by interaction designers and information architects and the like is such an unusable piece of crap.

So, when a friend told me about
Gliffy the other day, I was immediately delighted and saddened at the same time. Delighted to see a web-based wireframing tool, saddened to see they had basically ported Visio to the web.

I like Gliffy quite a bit in spite of this. Yes, it's way too much like Visio, but the fact that it's web-based is phenomenal. This fact also makes it a Dancing Bear.

See, I'm a Mac user. At home, anyway. At work, I'm on Windows. The fact that Gliffy looks, acts, and smells like Visio (bad), but is also one of the only interaction design tools on the planet right now that runs on both platforms (good) makes it a Dancing Bear.

The problem with Dancing BearWare has always been and always will be that everyone is so busy saying "Look, it can dance!" that they fail to notice the bear can't dance for shit. Gliffy is no exception. It can move around and jiggle its hips, but it's no Fred Estaire. Instead of building something really great, they rebuilt Visio.

Gliffy can dance, and right now, that's good enough for me. In a few weeks, however, I'll probably be yelling for the bear to do something different, like drive me off a cliff.

"Designing the Obvious" update

I finished writing
Designing the Obvious last week and things are rollin' right along. Pending revisions for a few chapters, the book will be on its way to the printers in just a few short weeks.

The book's designers have done a fantastic job - it looks like a million bucks - and I'm also now a few days into redesigning my site so I can better promote the book. I have a couple of new services lined up and the site will be focused a lot more on interaction design than it is now.

It'll be a while before it's done, but it'll be worth it.